Privacy Policy
Last updated: 10/08/2025
Welcome to eCare (“we,” “our,” “us”).
We operate an online platform that connects clients (“buyers”) with professional caregivers and service providers (“sellers”) for home care, elderly care, and mother & baby care services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and related services (collectively, the “Platform”).
1. Information We Collect
We collect information from you in several ways to provide and improve our services:
1.1. Information You Provide Directly
- Account information: name, email address, phone number, and password when you create an account.
- Profile details: gender, age (optional), service type, availability, and location (for providers).
- Payment information: billing address and transaction details (processed securely by third-party payment providers; we do not store full credit card data).
- Communication data: messages, inquiries, reviews, or feedback sent via our platform or support channels.
1.2. Information We Collect Automatically
- Device and log data: IP address, browser type, operating system, access times, and referring URLs.
- Usage data: pages viewed, actions taken, and time spent on our website.
- Cookies and tracking technologies: used to personalize user experience and analyze platform performance.
2. How We Use Your Information
We use the collected information to:
- Operate, maintain, and improve our platform and services.
- Facilitate connections between buyers and service providers.
- Process payments and send invoices.
- Communicate with users, including service updates and support messages.
- Ensure trust and safety, verify user identity, and prevent fraud or misuse.
- Comply with legal obligations and resolve disputes.
3. Sharing and Disclosure of Information
We may share your data only in the following cases:
- With other users: when necessary to provide a service (e.g., sharing your name and contact details with a booked provider or client).
- With third-party service partners: payment processors, hosting providers, and analytics tools under strict confidentiality agreements.
- For legal reasons: if required by law, regulation, or valid legal process.
- Business transfers: in the event of a merger, acquisition, or asset sale.
We never sell personal data to third parties.
4. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.
You may request deletion of your account or personal data at any time by contacting our support team.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for certain data uses.
- Request data portability.
- Lodge a complaint with a data protection authority.
To exercise these rights, please contact us via the information below.
7. Cookies Policy
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and deliver personalized content.
You can manage cookie preferences in your browser settings. Disabling cookies may limit certain features of the platform.
8. Third-Party Links
Our website may include links to external sites not operated by us.
We are not responsible for the privacy practices or content of those third-party websites.
9. Children’s Privacy
Our platform is not intended for children under 16 years of age.
We do not knowingly collect or store personal data from minors.
If you believe a child has provided personal information to us, please contact us for immediate removal.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
All changes will be posted on this page with the updated date, and significant updates will be notified via email or website notice.
11. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at:
Digityze Asia
Address: 72/24 Phan Dang Luu Street, Ward 5, Phu Nhuan District, Ho Chi Minh City, Vietnam
Phone: (+84) 0901570462
Email: contact@digityze.com
Your trust is important to us. We are committed to protecting your privacy and providing a transparent, secure experience on our platform.